Luci Bags are created to be fun, functional and well made. If you don't absolutely love your tote let us know! We're happy to help you find a different style, size or color that will knock your socks off!
Returns & Exchanges
Unused items can be returned or exchanged within 30 days of purchase. Please contact your Stylist or firstname.lastname@example.org to initiate an exchange. All returns and exchanges must be accompanied by a return authorization slip. Failure to include your return slip can result in a delayed or unapplied refund.
- The return address and shipping instructions will be provide on your return shipment authorization.
- In an effort to keep shipping charges as low as possible, customers wishing to return/exchange an order are responsible for their own return shipping. We recommend using www.usps.com for the cheapest rate.
- Using USPS online you can print your postage right from home and send your shipment with your normal USPS mail carrier or drop at any USPS authorized shipping location.
- Original shipping charges will not be refunded.
- All items must be unused and in their original packaging. If you have received a defective item, please contact your Stylist or email@example.com immediately.
- Refunds will be issued back to the original form of payment.
- You will receive an email confirmation when we have received and approved your refund.
- Please allow 2 weeks for the actual refund to post back to your account.