Luci Bags are created to be fun, functional and well made.  If you don't absolutely love your tote let us know!  We're happy to help you find a different style, size or color that will knock your socks off!

Returns & Exchanges

Unused items can be returned or exchanged within 30 days of purchase.  Please contact your Stylist or info@lucibags.com to initiate an exchange.  All returns and exchanges must be accompanied by a return authorization slip.  Failure to include your return slip can result in a delayed or unapplied refund.

  • The return address and shipping instructions will be provide on your return shipment authorization. 
  • In an effort to keep shipping charges as low as possible, customers wishing to return/exchange an order are responsible for their own return shipping.  We recommend using www.usps.com for the cheapest rate. 
  • Using USPS online you can print your postage right from home and send your shipment with your normal USPS mail carrier or drop at any USPS authorized shipping location.
  • Original shipping charges will not be refunded.
  • All items must be unused and in their original packaging.  If you have received a defective item, please contact your Stylist or info@lucibags.com immediately.
  • Refunds will be issued back to the original form of payment.
  • You will receive an email confirmation when we have received and approved your refund.
  • Please allow 2 weeks for the actual refund to post back to your account.